Our Guarantee:

Return Policy

Guarantee:

Stock is guaranteed fresh and healthy upon delivery. Please inspect your plants immediately upon delivery. If the plants are not wanted for any reason, they should be returned within 1 week, otherwise contact Cold Stream Farm immediately for alternate return instructions. Shipping cost is the responsibility of the customer. Restocking fees may apply to returned orders.
 
FALL EVERGREEN SHIPMENTS ARE NOT GUARANTEED due to the significance of environmental factors. EVERGREENS OVER 24'' ARE NOT GUARANTEED. 
 
All deciduous and spring shipped evergreens under 24'' are guaranteed to leaf or bud out. Guarantee does not extend past bud/leaf break. All claims for stock failing to leaf or bud must be made before June or within 30 days of delivery. Store credit on account will be provided for all approved claims. Store credit can be used toward either the purchase of replacement stock or any alternate species.
 
Stock shipping to locations outside the United States are not guaranteed.
 

ALL CLAIMS MUST BE MADE BEFORE JUNE OR WITHIN 30 DAYS OF DELIVERY.
© 2015 Cold Stream Farm. All Rights Reserved.