Our Guarantee:

Returns Policy

 

Stock is guaranteed fresh and healthy upon delivery. Please inspect your plants immediately upon delivery. If the plants are not wanted for any reason, they should be returned within 1 week, otherwise contact Cold Stream Farm immediately for alternate return instructions. Shipping cost is the responsibility of the customer. Restocking fees may apply to returned orders.  If you received damaged or incorrect nursery stock it MUST BE REPORTED UPON DELIVERY. Stock will be expected to be shipped back OR pictures of the stock must be provided.

 

FALL EVERGREEN SHIPMENTS ARE NOT GUARANTEED due to the significance of environmental factors. EVERGREENS OVER 24'' ARE NOT GUARANTEED.

 

All spring shipped deciduous conifers and evergreens under 24'' are guaranteed to leaf or bud out. Guarantee does not extend past bud/leaf break. All deciduous trees are guaranteed to leaf or bud out. All claims for stock failing to leaf or bud must be made before June or within 30 days of delivery (no exceptions).  Stock must be sent back or pictures must be emailed to CSF. A one time store credit will be provided for all approved claims. Store credit can be used toward either the purchase of replacement stock or any alternate species. Shipping is the responsibility of the customer. Cold Stream Farm reserves the right to void warranty coverage due to neglect, not watering the plant, excessive moisture, using containers (pots), not being planted properly, or inexperience of the planter.  Warranty does not cover acts of nature, frost, freeze or drought and plants in containers or above ground. Warranty is void if customer provides false information.

 

Stock shipping to locations outside the contiguous United States are not guaranteed.  Any stock going outside the contiguous United States is recommended to be less than 36 inches due to shipping costs.

 

 

ALL CLAIMS MUST BE MADE BEFORE JUNE OR WITHIN 30 DAYS OF DELIVERY.

 

ALL CLAIMS MUST BE EMAILED TO US WITH PHOTOS OF THE PLANTS IN QUESTION.

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